Retail Playbook 1: The COVID-19 Shopper Economy.

This coronavirus is not something for businesses and our economy to simply “get through” over the next few weeks or months. Things are not going back to “business-as-usual” anymore – if you’re a leader you must re-write your vision deck. This is a time to urgently evaluate your model, communicate in new ways, and work under a new light. We …

Coffee, Wine & Amazon Prime. Are We Addicted?

Recently, I wrote an article that was published in Forbes about how humans have become more and more impatient, demanding immediacy and instant gratification throughout their entire shopping experience. Convenience is now the driving factor when making purchases in our ever-growing digital economy. But this isn’t necessarily a bad thing. The constantly connected consumer was born from innovation, empowerment and …

Who is the Omnichannel Shopper?

Everyone! Yes, but shopping is also more fragmented today than ever before and the path to purchase is very confusing. That means stores need to change. Retailers need to respond, as do manufacturers. Everyone needs to revisit the principles that have driven legacy category management for decades and ensure that they are adapted to fit the new shopper lens. While …

CVS & GMDC: Inspiring New Retail Models with Selfcare

The retail industry has experienced extraordinary disruption over the past decade, and it continues to shift today. But retail itself has also begun to disrupt a behemoth of an industry: healthcare. The quickly growing selfcare movement — which inspires consumers to embrace proactive life choices through investment in accessible wellness and better-for-you methods — is playing a major role in …

How Selective Health Products Can Breathe New Life Into Brick & Mortar

Traditional food, drug, and mass (FDM) retailers need to take a second look at health, beauty, and wellness products as a growing consumer demand for more personalized solutions to combat declining foot traffic. Those interested in cashing in on new opportunities can’t afford to just maintain “business as usual” or passively sit by and watch trends without taking a second …

Is Amazon Losing Its Grip? Yes…and No.

It has been 25 years since Amazon sold its first book. Over that quarter century, online shopping has become a part of modern life and has impacted the way we view products. Have you noticed how the marketplace has become hyper-fragmented as shoppers develop very personal reasons for what they buy and where they buy it? Read More

Store of the Past ≠ Store of the Future

Will robots be serving us fried chicken in the grocery store in 10 years? Will the check-out be dissolved while we all pay for things at home instead? Will magic mirrors show us our new clothes without us needing to try on anything at all? Will drones and chat-bots replace over 6 million jobs in the US, just because shoppers …

Why “Selfcare”​ is the Next Retail Transformation​

First of all, what is selfcare? Universally, selfcare is a personal objective for individuals aspiring to feel better and live longer, and a sustainable cultural trend as people assume responsibility for those outcomes in their lives. Simply said, people today are taking control of their personal health and wellness. And due to the fact that healthcare costs continue to grow …

Online VS Offline: Know Thy Wallets

Online shopping is an integral part of modern life for most Americans. New online channels seem to pop up everyday, and the newspapers are full of headlines of retailers struggling. While talk of an existential threat to offline retail may be hyperbolic and is certainly premature, the retail apocalypse continues to drive industry fear as the fundamental ways in how …

Will There Be Check-Out Lanes in Tomorrow’s Store?

If you’re not thinking about your store’s entrance/exit as an engagement point that is outfitted with pop-up shops, foodservice, spa-like wellness centers, farmers markets, and a town square vibe, you’re missing an opportunity to meet the increasingly high expectations of shoppers, while also creating new revenue streams. Read More