Is Amazon Losing Its Grip? Yes…and No.

It has been 25 years since Amazon sold its first book. Over that quarter century, online shopping has become a part of modern life and has impacted the way we view products. Have you noticed how the marketplace has become hyper-fragmented as shoppers develop very personal reasons for what they buy and where they buy it? Read More

Store of the Past ≠ Store of the Future

Will robots be serving us fried chicken in the grocery store in 10 years? Will the check-out be dissolved while we all pay for things at home instead? Will magic mirrors show us our new clothes without us needing to try on anything at all? Will drones and chat-bots replace over 6 million jobs in the US, just because shoppers …

Why “Selfcare”​ is the Next Retail Transformation​

First of all, what is selfcare? Universally, selfcare is a personal objective for individuals aspiring to feel better and live longer, and a sustainable cultural trend as people assume responsibility for those outcomes in their lives. Simply said, people today are taking control of their personal health and wellness. And due to the fact that healthcare costs continue to grow …

Online VS Offline: Know Thy Wallets

Online shopping is an integral part of modern life for most Americans. New online channels seem to pop up everyday, and the newspapers are full of headlines of retailers struggling. While talk of an existential threat to offline retail may be hyperbolic and is certainly premature, the retail apocalypse continues to drive industry fear as the fundamental ways in how …

Will There Be Check-Out Lanes in Tomorrow’s Store?

If you’re not thinking about your store’s entrance/exit as an engagement point that is outfitted with pop-up shops, foodservice, spa-like wellness centers, farmers markets, and a town square vibe, you’re missing an opportunity to meet the increasingly high expectations of shoppers, while also creating new revenue streams. Read More

Beauty and Selfcare are Synonymous​

Have you noticed how consumers don’t believe that beauty is just skin-deep anymore? Their idea of well-made products is more than just “make me look good”, but also “make me feel good.” With beauty products having both of these incredibly personalized missions heaped on them due to growing expectations, beauty is now deemed as a selfcare essential. So where does beauty interplay …

Is the Retail Apocalypse Over?

Change is the new normal, there is no doubt about that. And while people read headlines like “Retail is Dead”, we all should know by now that in today’s hyper-connected world, provocative stories drive readership and sell advertising. So can we all just agree that “Retail is NOT Dead”? Read More

The Future of North American Retail and E-Spend? Look to China.

In this country, we are starting to see a new class of consumers like we’ve never seen before. And many businesses may not be ready to serve them in the way they would like. Is it just me, or does it feel like we are slow, globally-speaking, to prepare for a hyper-connected shopper as the Gen Z’s will soon overtake, …

Why Consumers Want More Experiences, Not More Products.

Gone are the days of “more is more” in the world of retail. Today, consumers have a much bigger expectation. It’s about “know me more with less”. Indeed, stores that invite people to linger in social, learning, and buying experiences understand the new currency to motivate purchases and differentiate from competitors. But for a traditional retailer, offering less is often …

The Pharmacy Opportunity Gap is (Way) Bigger Than You Think.

Gone are the days of “more is more” in the world of retail. Today, consumers have a much bigger expectation. It’s about “know me more with less”. Indeed, stores that invite people to linger in social, learning, and buying experiences understand the new currency to motivate purchases and differentiate from competitors. But for a traditional retailer, offering less is often …