Beauty and Selfcare are Synonymous​

Have you noticed how consumers don’t believe that beauty is just skin-deep anymore? Their idea of well-made products is more than just “make me look good”, but also “make me feel good.” With beauty products having both of these incredibly personalized missions heaped on them due to growing expectations, beauty is now deemed as a selfcare essential. So where does beauty interplay …

Is the Retail Apocalypse Over?

Change is the new normal, there is no doubt about that. And while people read headlines like “Retail is Dead”, we all should know by now that in today’s hyper-connected world, provocative stories drive readership and sell advertising. So can we all just agree that “Retail is NOT Dead”? Read More

The Future of North American Retail and E-Spend? Look to China.

In this country, we are starting to see a new class of consumers like we’ve never seen before. And many businesses may not be ready to serve them in the way they would like. Is it just me, or does it feel like we are slow, globally-speaking, to prepare for a hyper-connected shopper as the Gen Z’s will soon overtake, …

Why Consumers Want More Experiences, Not More Products.

Gone are the days of “more is more” in the world of retail. Today, consumers have a much bigger expectation. It’s about “know me more with less”. Indeed, stores that invite people to linger in social, learning, and buying experiences understand the new currency to motivate purchases and differentiate from competitors. But for a traditional retailer, offering less is often …

The Pharmacy Opportunity Gap is (Way) Bigger Than You Think.

Gone are the days of “more is more” in the world of retail. Today, consumers have a much bigger expectation. It’s about “know me more with less”. Indeed, stores that invite people to linger in social, learning, and buying experiences understand the new currency to motivate purchases and differentiate from competitors. But for a traditional retailer, offering less is often …

Reinventing Retail: Average is Over!

What once inspired retailers to alter their store layouts in the past is no longer working today. Many retailers that I know lament, “If we could start all over again, we would, but we can’t, and we are faced with space issues, migration of products, and shrinking sales.” It’s clear that it’s time for retail to reach/look far outside its …

GMDC Benchmarking Report: Winning in GM

Why are so many brick-and-mortar retailers giving up on important and highly-profitable categories and thinking that all nonfoods are leaking to the e-com channel?   Read More

Retail is Dead?…just wait a minute!

Brick and mortar stores have the opportunity for vitality and relevancy in the future only if they are able to shed legacy-thinking of what they offer, and how they serve it to their shoppers. They also must understand that stores by 2025 will look nothing like they are today.   Read More