Innovation Conversation

It is likely that the acceleration experienced by the industry during the pandemic will gain momentum as we move toward 2022, a year that almost certainly will be transformational in terms of how retailers and suppliers connect to and with consumers. In a “live” version of their regular “Innovation Conversation” feature on, Tom Furphy and Kevin Coupe discussed many of the disruptive influences that almost certainly will impact competitors throughout the industry, including evolving store formats, revolutionary front end technologies, CFCs vs. MFCs, new pickup and delivery trends, automatic replenishment, and the consumer desires and needs that are reshaping the business.